Patient rights and responsibilities

Practice Policy – How we can help you

  •  We aim to provide the highest qulity medical services to our patients in an honest, caring and supportive enviroment
  • We will treat you with courtesy and respect
  • We will maintain appropriate medical records and respect both their confidentiality, and your right of access to them
  • Your doctor will discuss your condition with you and explain the reasons for any investigations or referrals. He / she will explain the purpose of any drugs prescribed for you and will advise you of any likely significant side effects
  • We will review your repeat medication at least once a year
  • Whenever possible we will give you at least 24 hours notice of any surgery or clinic cancellation
  • We will endeavour to see you as close to your appointment time as possible. We will always try to keep you advised with an appropriate explanation if your appointment is significantly delayed

How you can help us

  • Please remember to notify reception of any change of name, address or telephone number
  • Please cancel any appointments with the Doctor or Nurse if you are unable to attend
  • Try not to save up all your problems for one appointment. If you require a longer consultation than the standard 10 minutes, please inform the receptionist when booking the appointment.
  • Examination and treatment facilities are better at the surgery. Please do not ask for a home visit unless absolutely necessary for medical reasons
  • Remember, the Out-of-Hours service is for urgent problems only. Please do not contact the service for a second opinion or for anything that can wait until the next working day
  • Never share your medicines with anyone else, even if they seem to have the same prescription or symptoms, it could be extremely dangerous
  • Please let us know if you experience any difficulties with the practice. We appreciate the opportunity to try to put things right